December 6, 2021

The World Live Breaking News Coverage & Updates IN ENGLISH

The World Live Breaking News Coverage & Updates IN ENGLISH

IBM sets up new business process operations facility in Hyderabad

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IBM sets up new business process operations facility in Hyderabad
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IBM sets up new business process operations facility in Hyderabad
IBM sets up new business process operations facility in Hyderabad

HYDERABAD: IBM on Monday said it has set up a new facility to offer clients business process operations (BPO) consulting from IBM Consulting in Hyderabad.
The new facility will be focused on business process operations across several domains such as finance & accounts, procurement & supply chain, human resources & recruiting, and industry specific processes including risk & compliance.
The facility is aimed at helping clients achieve their digital transformation goals leveraging talent and IBM’s capabilities in process re-engineering, data and technology, it said.
IBM said its business process operations delivers a unified user experience and business value for organisations with use of agile methodologies, advanced process mining and intelligent workflows powered by hybrid cloud and artificial intelligence (AI).
In finance organisations for instance, it provides insights for core functionalities such as working capital optimisation, spend leakage, reduced errors/exceptions, and others.
The new facility, which is designed with an open and agile theme, will also have dedicated workspaces to collaborate with clients via the IBM Garage, a collaborative approach to fast-track innovation and drive meaningful, lasting transformation, it added.
The facility will also serve an additional function of enabling resiliency for IBM Consulting by acting as backup site for Business Process Operations centres in Chennai and Bengaluru.
The onsite team will also collaborate with IBM India Software Labs in Hyderabad to bring in AI and platform offerings to reimagine intelligent workflows in client operations.
Currently, the India footprint of IBM Consulting’s business process operations covers Bengaluru, Gurugram, Noida, Chennai, Pune, Mysuru and Mumbai.
Commenting on the development, Tony Menezes, global managing partner – Business Process Operations, IBM Consulting said, “IBM Consulting is committed to helping clients leverage hybrid cloud and AI capabilities to accelerate digital transformation across their organization. We will combine our deep industry domain expertise with world-class skills and diversity of talent of Telangana, as we witness significant growth in our Business Process Operations portfolio globally.”
Sachin Varma, senior partner, IBM Consulting, Asia-Pacific said, “The expansion to Hyderabad is a key component of our growth plans in India. Our aim is to not just transform our clients’ critical business functions with local talent but also to drive skills development and enhance employability in the market.”

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