September 21, 2021

The World Live Breaking News Coverage & Updates IN ENGLISH

The World Live Breaking News Coverage & Updates IN ENGLISH

Zomato to stop grocery delivery over service ‘gaps’

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, Zomato to stop grocery delivery over service ‘gaps’, The World Live Breaking News Coverage & Updates IN ENGLISH
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, Zomato to stop grocery delivery over service ‘gaps’, The World Live Breaking News Coverage & Updates IN ENGLISH
, Zomato to stop grocery delivery over service ‘gaps’, The World Live Breaking News Coverage & Updates IN ENGLISH

NEW DELHI: Online food delivery platform Zomato has decided to stop its grocery delivery service from September 17 mainly on account of gaps in order fulfillment leading to poor customer experience, marking its exit from the segment for the second time since last year.
Zomato had entered the segment last year during the lockdown on account of the pandemic, but exited the business on the recovery of its food delivery business. The company also said that it believes that its investment in Grofers will generate better outcomes for its shareholders than in-house grocery efforts. Zomato has invested $100 million (Rs 745 crore) for acquiring a minority stake in grocery delivery platform Grofers.
In an email to its grocery partners, Zomato said, “Store catalogues are very dynamic and inventory levels change frequently. This has led to gaps in order fulfillment, leading to poor customer experience.”
A Zomato spokesperson said, “We have decided to shut down our grocery pilot and, as of now, have no plans to run any other form of grocery delivery on our platform. Grofers has found high-quality product market fit in 10-minute grocery and we believe our investment in the company will generate better outcomes than our inhouse grocery effort.”

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